Position: Desktop Support Technician Tier 1
Location: Jacksonville, FL 32204
Hours: Full Time, Mon – Fri, 8:00 AM – 5:00 PM, EST
Remote work schedule: During training – A five-day in-office schedule is required. After training, a two-day in-office schedule is required (Additional in-office days may be required on various occasions. Must be flexible to work in the office if needed on any day throughout the week.)
Seniority Level: Entry level
Description
- Identify, log, and resolve technical problems with software applications and computer hardware.
- To set up and manage user accounts and permissions to consent access to a network.
- Upholding and testing security, blocking unapproved access to the network, company assets, and facilities.
- Conduct regular maintenance on the network and assist with planning for the prevention of unexpected failures.
- Monitoring day-to-day computer performance.
- Update and maintain computer inventory and equipment.
- Maintain and resolve issues on LAN/WAN, VoIP telephone, AV systems connections.
- Ensure desktop computers interconnect seamlessly with diverse systems keeping in mind compatibility factors.
- Coordinate with vendors to resolve technical problems with desktop computing equipment and software.
- Endorse and apply upgrades to systems to ensure durability.
- Assess functional needs to regulate system purchase specifications.
- Resolve hardware and network connectivity issues.
- Validate & approve VPN access for all remote users.
- Assist in technical upgrading and maintenance of entire desktop systems.
- Support in testing and deployment of new applications and systems.
- Train and guide staff in acceptable hardware and software usage.
Qualifications
- 3 years of related work experience or technical training or equivalent combination of education and experience.
- Solid experience and understanding of IT services and products
- Enthusiastic about technology and willing to learn and stay on the cutting edge.
- Great customer service/support skills.
Industry – Information Technology & Services Computer Software, Health Insurance Industry
Job Functions – Information Technology
A little about us: Medcom Benefit Solutions is made up of experts in the employee benefits field and beyond. We work hard for employers to provide the most up-to-date services without ever losing the human touch. Our services include ACA Employer Reporting & Penalty Appeal Support, COBRA Premium Billing Administration, Consumer Driven Health Plan Administration, Health & Welfare Compliance and Actuarial, HIPAA Privacy & Security Solutions, and Government Healthcare Programs.
Perks: As a company full of experts on employee benefits, we do our best to offer the best. We offer health insurance, dental insurance, vision insurance, life insurance, tuition reimbursement, paid-time off, 401k retirement account, short and long-term disability, HSA, FSA, LPF, and DCAP, and hybrid or remote work flexibility. As a company committed to helping people, we are also committed to creating and cultivating a diverse and inclusive workplace where all feel safe and welcome.
Values: In the past few years Medcom has become heavily involved in Earth Charter International, a global movement focused on sustainability and community. Most of our company values can be summed up by our internal committees. We have Phoenix, a committee devoted to bringing employees together with company events, perks, trips, and ways to celebrate the holidays. The Cultivate committee works to make Medcom a more sustainable and eco-friendly company in any areas possible. The Outreach committee is for people who feel good when volunteering their time and are always looking for ways to give back to the community.
