| Applications Accepted By: | |
| Phone or E-mail:(904) 222-8399 or z3smallwood@auditmacs.com
Subject Line: Attention: Mobile Computing |
Mail:Zak Smallwood 3rd
Mobile Computing, Auditmacs 8001 Belfort Parkway Suite 140 Jacksonville, FL 32256 |
Role and Responsibilities
Provide top tier help desk technical support and hardware support for mobile devices (i.e. – handhelds, netbooks, tablets, etc.) Project a professional company image through customer/end user interaction. Responsibilities may include but are not limited to the following:
- Respond to helpdesk tickets and complete requests within the designated SLA’s
- Image, configure and clean mobile devices for deployment to field users
- Facilitate repair, replacement, or warranty of defective hardware
- Maintain workflows and improve efficiencies for optimal response and resolution times
- Inventory control
- Shipping/receiving of new or used hardware
Qualifications and Education Requirements
1-2 years previous hardware technical support experience preferred. However, 2-3 years of IT-related experience or qualification in IT or IT related field accepted. Duties require professional verbal and written communications skills, computer and internet literacy with the ability to learn necessary software applications. Ideal candidate is strongly self-motivated and displays an apparent sense of urgency with the ability to follow through to completion any and all undertakings and assigned tasks.
Preferred Skills
Knowledge of the mobile devices including manufacturers, operating systems, and network service providers.
Working Conditions
Office Environment. Position requires almost exclusive work using a telephone and computer.