Astadia Help Desk position

EDUCATION AND EXPERIENCE:

•Completion of degree or diploma course or currently enrolled in a technical school or job equivalent experience.

•Prior IT troubleshooting experience

•1-2 years of prior experience

SKILLS, KNOWLEDGE, AND ABILITIES:

•Excellent written and oral communication skills

•Excellent customer service orientation

•Ability to analyze problem situations and present appropriate solutions

•Excellent telephone manner and listening skills

•Superior analytical and troubleshooting skills

•Must work well independently, as well as within a team environment

•Ability to work in an ever-changing, fast-paced environment with extremely demanding deadlines

•High level of comfort with supporting remote users via remote desktop tools

•MS Office applications & Windows applications

•Adobe

•Wireless Device Troubleshooting: Iphone, Ipad, Android, BlackberryWireless, NetworkingPrinter,                                         Installations