Carlisle Helpdesk job in St. Augustine

https://recruiting.adp.com/srccar/public/RTI.home?c=1153551&d=ExternalCareerSite-CIT&rb=BROADBEAN&r=5000205032806#/

Essential Duties And Responsibilities

• • Responsible for managing Help Desk tickets to ensure the ticket, severity, and related tasks are assigned to the appropriate technician.
  • Tracks and analyzes key performance indicators related to Helpdesk and projects.
  • Compiles monthly KPI reports and publishes to the IT Team.
  • Provide solutions to problems and works with our users via telephone, face-to-face, and online support.
  • Evaluates customer feedback to provide improvement opportunities to enhance customer service levels.
  • Responsible for detailed documentation and follow-up with clients.
  • Works effectively and collaboratively on teams and possesses a passion for excellence.
  • Provide after-hours IT support.
  • Other duties may be assigned*

Supervisor Responsibilities

• Not Applicable

Qualifications

• • Independent problem-solving skills.
  • Knowledge of Productivity software, including Microsoft Office and Adobe products.
  • Understanding of operating systems, including Windows, OS-X and Linux environments.
  • Proficient knowledge of enterprise computing and networking environments.
  • Ability to work independently.
  • Experience with IT processes and troubleshooting techniques.
  • Demonstrated experience to effectively plan resources and tasks, make decisions, deliver results, build effective relationships
  • Experience supporting the following: Expert Windows 7/10. Exposure to Windows server technology, Active Directory and common network protocols.
  • Excellent networking troubleshooting skills.

  EDUCATION

  • • Associate or Bachelor degree in Computer Science, MIS, or related curriculum with interest in IT
    • Minimum of 2-3 years of experience working in a 200+ user Windows desktop/server environment.
    • Experience with WAN/LAN technologies, network switching and routing (preferred).
    • Data Center experience (preferred).
    • Experience with Office365, Active Directory, Group Policy, Azure Active Directory, Exchange Online or SharePoint Online (preferred).
    • Microsoft or ITIL certifications desired.

    PERSONAL SKILLS

    • A “can do, will do” attitude.
    • Drive to excel in a prompt and vibrant setting while functioning as a team constituent.
    • Comfort in being a change agent who can professionally guide our functional customers towards change to support enforcement of the IT program.Professional, friendly and courteous mannerEqual Opportunity Employer Minorities/Women/Protected Veterans/Disabled