IT Support Technician – Walmart Division
City Facilities Management (FL) LLC is one of the world’s leading facilities management companies. City is in partnership with Walmart Stores.
Our culture is critical to our environment. Our Mission is to provide the best maintained stores, exceeding expectations every day. Our Goal is to give Walmart a store they trust, delivering Quality, Service and Value. Our Values are our customer comes first – always! We care passionately about what we do. We constantly try to do better. We are one team who respects each other.
This is a full-time opportunity and candidates must be able to work the evening, overnight, and/or weekend shifts. Our call center is open 24 hours a day, 7 days per week. We offer 28 days of PTO, 401k match (Up to 1st 4%), and a competitive health benefits package.
City Facilities Management (FL) LLC is one of the world’s leading facilities management companies.
JOB DETAILS
Job Title:
IT Support Technician
Reports to:
IT Support Supervisor
Location:
Jacksonville, FL
Business Unit:
City Facilities Management (FL) LLC
Employment type:
Full Time
Direct Reports:
N/A
JOB PURPOSE
The IT Support Technician is responsible for providing support for all propriety mobile applications and portals, as well as all aspects of desktop, phone and support.
RESPONSIBILITIES
- Investigate, diagnose and analyse mobile application faults
- Liaise with app developers in order to resolve mobile app faults
- Provide telephone support on the Information Technology Help Desk.
- Support the company’s software
- Install software upgrades and installations
- Install and configure desktop hardware installations, updates and support
- Support iPhones and iPads
- Provide out of hours support, when required (on call hours)
EDUCATION AND QUALIFICATIONS
Education:
High School Diploma
Experience:
This position requires experience with desktop systems and communications devices using current technologies.
Desired Skills:
Windows 10 – Office 2016 Support – Office 365 Administration – iPad and iPhone Support – Excellent Troubleshooting Skills – Strong Customer Service Skills – Outstanding Communications Skills
Working Hours:
Normal working hours are 8am to 5pm Monday through Friday. This role requires occasional work hours. Participation in on call rotation is required.