The IT Support Engineer must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology.
Basic Qualifications
- High School diploma or equivalent
- Expertise in one or more specialized areas of IT such as Microsoft Administration, Linux Administration, or Cisco IOS (CLI)
- Advanced Troubleshooting skills in a multi-user high pressure environment
- Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
- Experience with Data Cabling / Computer Facilities maintenance
- Proven skills in PC repair, troubleshooting, deployment, and liquidation
- Excellent written and verbal communication skills in English (in person and via phone/radio) with peers, management, contractors and vendors.
- Ability to stand/walk for 10-12 hours per day
- Willingness to work flexible shifts and scheduling including nights, weekends, and holidays
Preferred Qualifications
- Bachelor’s degree in Computer science or IT related field.
- Microsoft MCSE, MCITP Systems Administrator (Active Directory)
- Cisco CCNA certification*
- Advanced Linux systems administration skills
- Strong troubleshooting skills of very complex systems
- Ability to explain complex IT concepts in simple terms
- Ability to manage high priority projects
- Proven ability to work successfully with limited supervision
- Ability to travel up to 25%