Amazon IT Support Engineer

The IT Support Engineer must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology.
Basic Qualifications

  • High School diploma or equivalent
  • Expertise in one or more specialized areas of IT such as Microsoft Administration, Linux Administration, or Cisco IOS (CLI)
  • Advanced Troubleshooting skills in a multi-user high pressure environment
  • Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
  • Experience with Data Cabling / Computer Facilities maintenance
  • Proven skills in PC repair, troubleshooting, deployment, and liquidation
  • Excellent written and verbal communication skills in English (in person and via phone/radio) with peers, management, contractors and vendors.
  • Ability to stand/walk for 10-12 hours per day
  • Willingness to work flexible shifts and scheduling including nights, weekends, and holidays

Preferred Qualifications

  • Bachelor’s degree in Computer science or IT related field.
  • Microsoft MCSE, MCITP Systems Administrator (Active Directory)
  • Cisco CCNA certification*
  • Advanced Linux systems administration skills
  • Strong troubleshooting skills of very complex systems
  • Ability to explain complex IT concepts in simple terms
  • Ability to manage high priority projects
  • Proven ability to work successfully with limited supervision
  • Ability to travel up to 25%
https://us-amazon.icims.com/jobs/671990/it-support-engineer-i/job?mode=job&iis=Job+Posting&iisn=Glassdoor+%28Paid+Sponsored+Posting%29&utm_source=glassdoor.com&utm_medium=sponsored_search%2Fkeywords&utm_campaign=cxro&utm_content=social_media&ss=paid&ccuid=16143306161&mobile=false&width=1090&height=1200&bga=true&needsRedirect=false&jan1offset=-300&jun1offset=-240
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