https://everbankrcext.peoplefluent.com/viewjob.html?optlink-view=view-42148&ERFormID=newjoblist&ERFormCode=any&source=Indeed.com&sourceType=PREMIUM_POST_SITE
PRIMARY CHARACTERISTICS
The Associate Engineer provides troubleshooting and problem resolution to end users through call center or onsite support. Also assists with system modifications to reduce issues.
ESSENTIAL FUNCTIONS
- IT Support Service Staff responds to and diagnoses problems through discussions with users. These include problem identification, research, isolation, resolution and follow up
- Responsible for resolving issues of all types and complexity
- Documents, tracks and monitors the problem to ensure a timely resolution
- Recommends system modifications to reduce user problems
- Participates in projects involving functional areas including data control, applications and system development, data coordination, data security administration, systems administration, testing and technical support
- May analyze, plan, design and install new personal computer systems and review/monitor upgrades needed for existing server systems
- Determines user specifications for hardware and software
- May document, maintain and upgrade/replace server hardware and software systems
- May deploy workstations to end users
- May require 24/7 on call responsibility
- May be required to lift 25 lbs. or more
KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS
- Working knowledge of Information Technology field and computer systems
- Strong organizational and interpersonal skills
- Strong analytical skills
- Strong ability to take ownership of assigned tasks and responsibilities
- Logical, clear and concise written and verbal communication skills
- Willingness and ability to escalate to Desktop, Server and Network Engineering Teams
- Ability to work well with a variety of end users
- Logical approach with appropriate troubleshooting questions to the end users
- Positive and helpful approach
- Flexible team player
- Ability to monitor and diagnose problem in a timely fashion
TRAINING AND EXPERIENCE
- Associate’s degree preferred
- Must possess some general IT knowledge and technical aptitude
- Experience with designated systems or software may be required. Such requirements will accompany the job posting
- Experience in the financial services industry preferred
- Microsoft, Linux and VMware knowledge/experience preferred