AuditMacs has been hiring FSCJ graduates and providing FSCJ internships for years. They have a full-time opening:
***PLEASE ONLY SUBMIT RESUMES IN MICROSOFT WORD (.doc), PDF (.pdf) OR TEXT (.txt) FORMAT***
FULL TIME ROLE – Monday – Friday – Hourly wage: $10.00 – $14.00 p/hour dependent on experience.
ROLE AND RESPONSIBILITIES
- Provide top tier help desk technical support and hardware support for mobile devices (i.e. – handhelds, netbooks, tablets, etc.)
- Resolving hardware requests and incident, break/fix tickets
- Responding to client emails in a professional manner
- Respond to help desk tickets and complete requests within the designated SLA’s
- Physically configuring Notebooks, Tablets and Smartphones
- Facilitate repair, replacement, or warranty of defective hardware
- Meeting all SLA targets, both internal and external (there are many)
- Managing mobile/wireless devices within the various carrier portals
- Shipping/receiving of new or used hardware
- Inventory control
- General housekeeping
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QUALIFICATIONS AND EDUCATION REQUIREMENTS
- 1-2 years previous hardware technical support experience preferred.
- 2-3 years of IT-related experience or qualification in an IT or IT related field accepted.
- Duties require professional verbal and written communications skills, computer and internet literacy.
- Ideal candidate is strongly self-motivated, can work under minimal supervision, and displays an apparent sense of urgency with the ability to follow through to completion any and all undertakings and assigned tasks.
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PREFERRED SKILLS
Knowledge of the mobile devices including manufacturers, operating systems, and network service providers.
***PLEASE ONLY SUBMIT RESUMES IN MICROSOFT WORD (.doc), PDF (.pdf) OR TEXT (.txt) FORMAT***Failure to send your resume in one of the above formats may result in our email filters deleting it without our HR Department having a chance to review your application.
No phone calls or agencies please.
Required experience: mobile devices including manufacturers, OS & network service: 1 yearJob Location:Jacksonville, FL