f you’re looking for a role as a Help Desk Analyst, a growing company partnering with Robert Half Technology needs someone to support local and field users. As a Help Desk Analyst, you must have a passion for solving problems in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. Located in Jacksonville, Florida, the Help Desk Analyst opportunity is a short term temporary-to-full time role.
What you get to do every day
- Help and follow up on technical help tickets submitted via phone, email, and walk-ups
- Independently investigate and implement solutions to technical issues
- Diagnose recurring technical issues and implement solutions to address the root of the problems
- Deliver IT support for operating systems, productivity software, and a variety of other applications used internally – Firm grasp of basic networking concepts
- Demonstrated knowledge of user administration and bug fixing in a client server environment
- Strong problem solving and analytical skills
- Solid understanding of MS Windows 10
- Experience installing and configuring operating systems, networked and local printers, and business applications
- Good understanding of IT support ticketing systems
https://www.indeed.com/jobs?q=it%20support&l=Jacksonville%2C%20FL&vjk=3da4e883981e8508