Position Summary:
Manages and maintains information system technologies, including software, security, new device setup for employees, and IT help desk.
Essential Functions:
· Manages and oversees all aspects of information systems. Develops and manages system security, including back up processes.
· Analyze end-user’s issues thoroughly and provide accurate and user-acceptable resolution in a timely manner.
· Records, tracks, escalate, and updates calls through established tracking systems.
· Frequently contribute to a resolution knowledge base repository
· Installs software and hardware for end users, including printers, RAM Upgrades, PCI Cards, and other hardware devices.
· Installs and configures laptops and desktops for new hires.
· Confirms warranty and maintenance coverage where equipment is involved.
· Performs user administration functions, including new user account creation, email account setup and security group changes
Qualifications:
· Associate’s degree in a related area required.
· Minimum of 3 years of technical support experience required.
· One to three years hands-on technical experience where knowledge of networking fundamentals (e.g. TCP/IP, FTP, DHCP, Telnet, routing, and client/server computing) was demonstrated.
· Excellent communications, problem solving and customer service skills required.
· Experience with Win 8.1/10, MS Office 2013 is required.
· Must possess a professional and customer service-oriented attitude.
· Must be a team player with the ability to work independently.
· Individual should be a fast-learner with the ability to effectively troubleshoot and resolve issues in a timely manner.
· Must be well organized and able to handle multiple tasks to successful completion.
· Must be motivated towards constantly improving technical skills in and out of the workplace.
· Requires travel to our many branch locations.
· Able to lift up to 25lbs as a normal component of system setups and moves.
Please send resume or call Kevin kjunge@thecsicompanies.com or 904-323-4834