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https://convergys.wd1.myworkdayjobs.com/en-US/external_us/job/USA-Jacksonville-FL/Part-time-Tier-I-Technical-Support_R1042156?source=indeed

Job Title: Part time Tier I Technical Support

Job Description

The Technical Support Associate I responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client’s technical products or services by answering questions and solving problems involved in their use.

Candidate Profile

• Associate’s Degree in related technical discipline with six years of related technical experience preferred

• Achieve and maintain recognized and applicable technical certification(s)

• Relevant technical expertise related to program (i.e. hardware, software, networking, data storage, troubleshooting, repair)

• Working knowledge of client technical systems

• Courteous with strong customer service orientation

• Ability to effectively communicate, both written and verbally

• Ability to learn including strong problem solving skills

• Dependable with proficient attention to detail

• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

• Ability to work as a team member, as well as independently with minimal supervision

• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

• Able to rotate shifts, as needed

• Based on location and/or program, additional experience/skills may be required

*Job requirements may vary by country and will not contravene any local laws

http://sseinc.com/careers/

We are seeking talented Tier 2 Help Desk/Network Engineer who have the work ethic to join with and contribute to our quality service team in our Jacksonville, FL location

Responsibilities:

The primary responsibility is to provide full range technical support to SSE Corporate & client networks.  The right candidate will show a focus on customer service and customer care, and grow technically within a company that places technical service, customer-first interaction and delivery as its most critical success measure.

Essential Job Functions/Skills:
Excellent organizational skills and attention to details
Deliver solutions based on established practices and procedures
Able to work when required with minimal supervision, but willing to additionally work in and contribute to a collaborativeteam environment
Strong consulting skills and ability to develop and clearly present solutions
Triage, review, and troubleshoot network and PC issues
Demonstrated practical knowledge and experience with Microsoft Servers & Desktops
Demonstrated practical knowledge in LAN/WAN technologies

Technical Skills:

Note: Please review qualifications below – while we seek these skills across the team, we seek individuals with most of the skills, not necessarily all of them, who will put customers’ first in a cooperative team allegiance at the forefront of their daily work effort.

Network Operating Systems:  Windows Server, SBS
Firewall:  Cisco PIX and ASA, Sonicwall
Directory Services:  Active Directory
Core Network Services: DNS, DHCP, RRAS, WINS, Citrix, Terminal Services
Desktop Operating Systems:  Windows,  Linux (Optional),  Macintosh
Communications:  TCP/ IP, VPN/SSL-VPN, LAN and WAN
Remote Support Software: MS Remote Desktop, Remote Assistance
Patch Management: Windows Server Update Services (WSUS)
Communications:  TCP/ IP, VPN/SSL-VPN, LAN and WAN
Clustering Technologies: Hyper-V, VMWare
Operating System Imaging Software: Ghost, Acronis
Corporate Backup: Veritas/Symantec Backup Exec, Acronis
Corporate Anti-Virus Software: Symantec, McAfee, other
Corporate Spyware Software:  MalwareBytes, SuperAntispyware

Education & Experience:
Bachelor or Associates degree in related field preferred
1-3 year’s network or systems administration experience
Professional certifications in Cisco, Microsoft, or Oracle is a plus
US Secret Clearance preferred; Ability to obtain a US Secret Clearance is required

Benefits:
Insurance: Health, vision, dental; PTO; 401k
Continuing Education: SSE encourages team members to participate in Microsoft and other skill development programs on an on-going basis and pay for Test Certifications

IT Business Analyst

• Documents business requirements that capture business needs and process scenarios. Researches, documents and clarifies process and workflow questions.
• Works with IT partners to translate business requirements into technical specifications. Accountable for ensuring business requirements are reviewed, addressed and accurate in deliverables before release. Accountable for understanding and communicating accurate business requirements to IT partners and ensuring technical specifications accurately reflect business needs.
• Manages and documents all changes to business requirements throughout a project or initiative.
• Facilitates communication between the IT organization and assigned business area(s) including educating IT on the direction of the business.
• Identifies opportunities for application enhancement for future upgrades.
• Coordinates, produces and distributes business documents such as reports, system and process documentation.
• Actively participates in project meetings. Leads requirements gathering sessions.
• Facilitates evaluation of delivered technology solution to ensure it satisfies the business needs. Accountable for triaging issues, identifying root cause of systemic issues and ensuring a fix is identified and implemented.
• Builds internal partnerships to improve communication, coordination, collaboration and effective working relationships. Ensures client needs and expectations are met.
• Provides guidance to assigned client areas to facilitate understanding of use and implications of technology solutions, formulates recommendations for systems users to enable continuous improvement.
• Writes or assists with writing test conditions, scripts, and/or scenarios. Participates in testing.
• Identifies risks, evaluates controls and prepares findings and recommendations.
• Participates in monitoring and evaluating the effectiveness of technology solutions, policies, practices and processes and establishing metrics for released applications.
• Prepares and executes rollout or maintenance plans for supporting products (e.g. applications, reports, databases, tools) once they go live to the end-user.
• May mentor and coach less experienced IT Business Analysts
• Other duties as assigned

Please send resumes to sebena.masline@fscj.edu

Position Title: Desktop Administrator Intern                       Length of Internship: 12-16 weeks, with possible extension

Organization: Holmes Custom                                                 Pay Range: $12-$15/hour, based on experience

Department: Information Technology                                   Work Schedule: Mon – Fri

Number of Openings: 1                                                             Hours per Week: approx. 20 hours

Company Profile:   Established in 1954, Holmes Custom is more than a company, it is a family.  We are a local business located near downtown Jacksonville with over 80 employees.

At Holmes Custom, we are passionate about leveraging technology to drive growth and efficiencies. Here you will work in an exciting fast-paced environment building innovative solutions for both internal and external customers, focusing on our e-commerce platform.  You will work closely with all areas of the business from marketing to production applying the latest advances in technologies.  You will be involved in every step of the development process to ensure a highly interactive, useful and usable web-based and mobile product – from developing and articulating requirements and product visions, through conceptualization, documenting, communicating your design work, and implementation.

Position Description: The I.T. intern will assist with general PC, laptop, desktop, troubleshooting and server support.  Will work directly with the head of I.T, which will include access to the CEO and CFO.

Position Responsibilities:

• Implement, maintain and document PC build processes and procedures.
• Create, execute and maintain software and patch deployment methods.
• PC issue diagnostics, research and correction
• Network wiring, cabling and labeling
• Computer imaging, installation, rollout of new desktop PC’s
• Desktop PC setup and support
• Assist in administration of desktop imaging system for rapid deployment of new and restored computing assets
• Answer customer calls, work toward resolution escalating as necessary

Qualifications:

• Active student
• Completed 1 year of IT coursework
• Strong verbal and written communication skills.
• Good written and verbal communication skills are essential
• Customer Service Oriented

Application Instructions:

Please send resume and cover letter to: elena@holmesstamp.com

Job Description

Overall Job Purpose:

Norfleet Integrated Solutions is seeking a Social Media Intern to join our growing team. The ideal applicant will possess strong knowledge of the digital media landscape, including various social media sites, especially Facebook and LinkedIn. The successful candidate will be responsible for contributing feedback on our website, monitoring and posting on blogs and social networks, engaging in online forums, participating in online outreach and promotion, optimizing our website and conducting keyword analysis. Those looking to gain valuable online media experience are encouraged to apply.

Reports To:

Chief Executive Office, Chief Operations Officer and/or Marketing Team

Key Duties:

• Social Media Community Management
  1. Assist with streamlining company social media accounts (e.g. Facebook, Linkedln, and other social media platforms), ensuring uniform content and tone of voice for landing pages, graphics, and other elements within the communities.
  2. Posting updates to the Company LinkedIn account (initially under supervision from a Director)
  3. Use Linkedln polls and surveys to build our social media footprint and
  4. Liaising with staff internally to ensure that their company profiles are accurate and up-to
  5. Post updates to the Company Facebook account (under supervision from a Director)
  6. Build Facebook ‘likes’ by approaching potential clients and candidates through other social media channels and email marketing
• Coordinating and Distributing Content
  1. Scheduling and coordinating a monthly brainstorming meeting with Cogs Agency’s internal social media team to establish content ideas for the month ahead, and to plan for a monthly social media, editorial, marketing and blogging
  2. Maintain a monthly social media and blogging calendar, and ensure that everyone is meeting their
  3. Drive awareness of our new blog posts by posting the articles into forums and groups
  4. Help to create one piece of video content and post on You
  5. Repurpose content from other sources for our own social media channels (and understand how to change the tone of the content for each channel).
• Understanding and monitoring social media analytics
  1. Track key social media analytics.
  2. Track and report website statistics using Google Look at how well specific content performs and look at the flow of traffic through to our Web site. Look at how well blog posts perform based on their ‘sharerating’ and the total number of viewers and time spent on page.
• Email Marketing and SEO
  1. Work with our team to create and send one email broadcast per month around content ideas.
  2. Research free online directories to generate inbound links for
  3. Using Google, search on key words and look at our competitors’ brands for forums and directories that we can sign up to to generate in-bound links for our

Preferred Skills:

• Enrolled in an IT-related bachelor degree program
• Excellent oral and written communication skills
• In-depth working knowledge of Facebook, LinkedIn, and Google+
• Experience with Social media analytics, including Google Analytics and Facebook Insights

Please send inquiries and a resume to wnorfleet@norfleetsolutions.com