CIT/Networking Internship/Job Blog

Job Description

The Technical Support Associate I responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client’s technical products or services by answering questions and solving problems involved in their use.

Essential Functions/Core Responsibilities

• Assist external users of the client’s technical products or services; identify, investigate, research and provide resolution to user questions and problems

• Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products

• Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed

• Solve problems that are generally unstructured and require extensive use of conceptual thinking skills

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Clarify customer requirements; probe for understanding

• Prepare complete and accurate work including appropriately notating accounts as required

• Participate in activities designed to improve customer satisfaction and business performance

Candidate Profile

• Associate’s Degree in related technical discipline with six years of related technical experience preferred

• Achieve and maintain recognized and applicable technical certification(s)

• Relevant technical expertise related to program (i.e. hardware, software, networking, data storage, troubleshooting, repair)

• Working knowledge of client technical systems

• Courteous with strong customer service orientation

• Ability to effectively communicate, both written and verbally

• Ability to learn including strong problem solving skills

• Dependable with proficient attention to detail

• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

• Ability to work as a team member, as well as independently with minimal supervision

• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

• Able to rotate shifts, as needed

• Based on location and/or program, additional experience/skills may be required

*Job requirements may vary by country and will not contravene any local laws

https://convergys.wd1.myworkdayjobs.com/en-US/external_us/job/USA-Jacksonville-FL/Tier-I-Technical-Support_R1015731-1?source=indeed

Job Description:
This LMS (Learning Management System) Administrator Position Features:
? Innovative Environment
? Located In South Side Jax
? Human Centric Culture
? Great Pay to $48K

Immediate need for a learning management system administrator seeking an innovative environment! Conveniently located in the south side of Jacksonville. Previous experience with a learning management sys, hris knowledge and data reporting will be keys to success in this prestigious organization. Will be responsible for teamwork, develop learning initiatives for the client and administration of learning systems for Advertising and PR Services company. Great benefits. Apply for this great position as an LMS (Learning Management System) administrator today! We are an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. You can view all of our jobs online at http://www.appleone.com/?sc=11&id=1157299

Job Experience:
,,, ? College degree or equivalent work experience.
? Previous experience with a Learning Management System (LMS) required.
? Previous experience with data reporting and analysis required.
? Experience as part of a team implementing a LMS

http://job-openings.monster.com/LMS-Learning-Management-System-Administrator-Innovative-Environment!-Jacksonville-FL-US-AppleOne/11/185589269?MESCOID=1500131001001&jobPosition=5

http://job-openings.monster.com/Help-Desk-Technician-Jacksonville-FL-US-Astadia-Inc/11/185422950?MESCOID=1500134001001&jobPosition=5

I found this on LinkedIn. John Peck is the job recruiter for Brooksource and posted the job.

As a Junior Software Support Analyst you would be responsible for working directly under leadership to analyze and identify issues related to various business applications. The Junior Software Support Analyst will be responsible for digging into application issues end users are experiencing and identifying/ these issues to allow application to operate more efficiently. The Junior Software Support Analyst must have expert communication skills to uncover problems, issues, to successfully outline and develop solutions that resolve code issues within the application. Previous experience with .SQL Server and other aspects of Microsoft based applications is desired! Minimum Qualifications

• Solid Understanding of SQL
• Recent college graduate with a degree in Computer Science or Information Systems
• High interest in performing application defect analysis/resolution through discovery, production support, batch processing, code troubleshooting, and potentially post documentation
• General interest in Application Development, SDLC, Application Architecture, Quality Assurance, or Analysis
• Excellent communication skills both written and verbal
• Experience working with programming languages and developing functional applications as a side project is a plus

Job Details

• This person will work directly under leadership to analyze and troubleshoot various business application issues that Executive/Senior level end users may be experiencing. This person will be responsible for digging into these issues and identifying/fixing errors that allow application to operate more efficiently. This person must have expert communication skills to uncover problems, issues, to successfully outline and develop solutions that resolve code issues within the application. Typical flow of the defect resolution lifecycle will include determination of what issue is and when it occurred, ability to replicate the issue, scenario analysis, the definition of what and when, and final solution. High aptitude and desire to learn in this space is required for success.

https://recruiting.adp.com/srccar/public/RTI.home?c=1153551&d=ExternalCareerSite-CIT&rb=BROADBEAN&r=5000205032806#/

Essential Duties And Responsibilities

• • Responsible for managing Help Desk tickets to ensure the ticket, severity, and related tasks are assigned to the appropriate technician.
  • Tracks and analyzes key performance indicators related to Helpdesk and projects.
  • Compiles monthly KPI reports and publishes to the IT Team.
  • Provide solutions to problems and works with our users via telephone, face-to-face, and online support.
  • Evaluates customer feedback to provide improvement opportunities to enhance customer service levels.
  • Responsible for detailed documentation and follow-up with clients.
  • Works effectively and collaboratively on teams and possesses a passion for excellence.
  • Provide after-hours IT support.
  • Other duties may be assigned*

Supervisor Responsibilities

• Not Applicable

Qualifications

• • Independent problem-solving skills.
  • Knowledge of Productivity software, including Microsoft Office and Adobe products.
  • Understanding of operating systems, including Windows, OS-X and Linux environments.
  • Proficient knowledge of enterprise computing and networking environments.
  • Ability to work independently.
  • Experience with IT processes and troubleshooting techniques.
  • Demonstrated experience to effectively plan resources and tasks, make decisions, deliver results, build effective relationships
  • Experience supporting the following: Expert Windows 7/10. Exposure to Windows server technology, Active Directory and common network protocols.
  • Excellent networking troubleshooting skills.

  EDUCATION

  • • Associate or Bachelor degree in Computer Science, MIS, or related curriculum with interest in IT
    • Minimum of 2-3 years of experience working in a 200+ user Windows desktop/server environment.
    • Experience with WAN/LAN technologies, network switching and routing (preferred).
    • Data Center experience (preferred).
    • Experience with Office365, Active Directory, Group Policy, Azure Active Directory, Exchange Online or SharePoint Online (preferred).
    • Microsoft or ITIL certifications desired.

    PERSONAL SKILLS

    • A “can do, will do” attitude.
    • Drive to excel in a prompt and vibrant setting while functioning as a team constituent.
    • Comfort in being a change agent who can professionally guide our functional customers towards change to support enforcement of the IT program.Professional, friendly and courteous mannerEqual Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Will train. Qualities desired: trustworthiness, attention to detail, willing to learn, IT technical basics on hardware and software, good customer support, and reliable. aid part-time employee of the college position. During the summer, the college is letting them work up to 28 hours per week. Fall it might go back to 20 hours per week.

Send resume to Ed Dilly (edilly@fscj.edu).

Job Requirements

Now Hiring Entry Level Technical Support Reps, Customer Care Reps, and Customer Account Specialists for Work At Home Call Center Positions!

By submitting one application, you will be considered for any of the Work At Home positions offered. Discuss your preferences with the Recruiter who contacts you!

Compensation:

• Positions start at $10.00 per hour
• Paid, multi-week training program
• Bilingual Bonus available for some engagements
• Opportunity for commission, based on advertising products (Earn $15/hr+ incl comm)

*Please note: These are NOT “freelance”, contracted, or independent contractor positions. You will need to complete a W-4 in your New Hire packet.
Benefits:

• Health, Vision, Dental and Life Insurance available
• Flexible scheduling options
• Paid Time Off (PTO) available at 90 days
• 401k plan with matching
• Employee referral bonuses
• Internal growth opportunities through promotion & hiring from within
• Relaxed, casual team atmosphere & company culture

http://www.careerbuilder.com/job/j3g7zz79jr3whn4vyms?utm_medium=aggregator&utm_campaign=computer-support-specialists&siteid=sep_cb004_15_1041_00&utm_source=ziprecruiter.com

Candidate will be taking PC hardware break fix calls at various locations.
Must have reliable transportation.
Must be able to pass drug and background screening.
Must be able to complete required product training.

Required Skills:
DELL Desktop PC, Install/Support, Expert
A+ Certification
Laptop/Desktop Break/fix

Education and experience:
Must be able to pass drug and background screening.
Must be able to complete required product training .

https://lensa.com/field-service-technician-jobs/jacksonville/jd/983d44ccbdc4ed9f2aa3971cc9cb266c