The PC Technician’s role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion.
Other responsibilities:
PC Support Technician – IT Technician
Monitors, installs, configures, troubleshoots, and maintains workstation systems, printers, and peripherals across the Local Area Network.
Duties – PC Support Technician – IT Technician
* Provide technical support and assists users in the use of a variety of hardware devices and software packages.
* Troubleshoots basic workstation problems directly for the customer.
* Troubleshoots and resolves basic hardware and software problems using diagnostic tools to determine if the problem is due to equipment, network, or application errors; referring the more complex problems to senior staff.
* Ensures workstation configurations conform to specifications and policies and procedures are enforced.
Performs installation, upgrades, troubleshooting, and de-installation of all workstation hardware and software.
* Performs installation and configuration of common LAN devices (e.g., hubs, printers, scanners, modems).
* Performs printer installation, configuration and troubleshooting on the LAN.
* Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.
* Support development and implementation of new computer projects and new hardware installations.
* configuration, installation, maintenance and repair of all PC hardware, software, operating systems, printers, and telephones.
Job Requirements
Qualifications – PC Support Technician – IT Technician
* Networking or A+ Certification and 3-6 months experience supporting end-users in a networking environment or a combination of education and work experience that provides the necessary skills to perform the essential job functions.
* Excellent customer relations and verbal and written communication skills required.
* Strong general knowledge of Microsoft Office and Win7 operating systems.
* Requires strong knowledge of personal computer software and hardware, particularly Microsoft Outlook and Microsoft Office product suite. Also strong knowledge of common personal computer peripherals (printers, scanners, modems).
* Basic knowledge of network protocols – particularly TCP/IP and basic knowledge of key LAN devices such as hubs, switches, and routers.
* Must be able to work independently with minimum supervision. Requires good organizational skills, research study, problem solving skills and flexibility in changing priorities.
* Requires ability to work after-hours and being “on-call” to implement workstation solutions in order to limit impact/exposure to customers.
* Requires ability to use personal computer, diagnostic equipment, and general office equipment.
* Requires lifting various computing devices (weight of the equipment may vary depending on the type of equipment), installing this equipment, and troubleshooting the equipment.
* High school diploma (or equivalent)
* Experience w/ Windows, specifically Windows XP, 7
* Server 2003, Server 2008 and Active Directory and Exchange experience a plus.
* Familiarity with Microsoft Office and other Microsoft products.
* Knowledge of computer network infrastructure requirements.
* Ability to work under pressure and maintain excellent customer relation skills.
* Ability to lift up to 50 lbs
* Ability to effectively communicate with users at all levels.
* Ability to work with minimal supervision
* Ability to successfully complete repairs unsupervised.
* Ability to work overtime when required.
* Networking or A+ Certification.
* Phone PBX operations a plus.
Send resumes to: DavidRogers@tscjax.org
