{"id":1109,"date":"2018-05-14T23:14:04","date_gmt":"2018-05-14T23:14:04","guid":{"rendered":"http:\/\/blogs.fscj.edu\/cit\/?p=1109"},"modified":"2018-05-14T23:14:04","modified_gmt":"2018-05-14T23:14:04","slug":"everbank-it-engineer-associate","status":"publish","type":"post","link":"https:\/\/blogs.fscj.edu\/cit\/2018\/05\/14\/everbank-it-engineer-associate\/","title":{"rendered":"EverBank IT Engineer Associate"},"content":{"rendered":"<p>https:\/\/everbankrcext.peoplefluent.com\/viewjob.html?optlink-view=view-42148&#038;ERFormID=newjoblist&#038;ERFormCode=any&#038;source=Indeed.com&#038;sourceType=PREMIUM_POST_SITE<\/p>\n<p><b>PRIMARY CHARACTERISTICS<\/b><\/p>\n<p>The Associate Engineer provides troubleshooting and problem resolution to end users through call center or onsite support. Also assists with system modifications to reduce issues.<\/p>\n<p><b> ESSENTIAL FUNCTIONS<\/b><\/p>\n<ul>\n<li>IT Support Service Staff responds to and diagnoses problems through discussions with users. These include problem identification, research, isolation, resolution and follow up<\/li>\n<li>Responsible for resolving issues of all types and complexity<\/li>\n<li>Documents, tracks and monitors the problem to ensure a timely resolution<\/li>\n<li>Recommends system modifications to reduce user problems<\/li>\n<li>Participates in projects involving functional areas including data control, applications and system development, data coordination, data security administration, systems administration, testing and technical support<\/li>\n<li>May analyze, plan, design and install new personal computer systems and review\/monitor upgrades needed for existing server systems<\/li>\n<li>Determines user specifications for hardware and software<\/li>\n<li>May document, maintain and upgrade\/replace server hardware and software systems<\/li>\n<li>May deploy workstations to end users<\/li>\n<li>May require 24\/7 on call responsibility<\/li>\n<li>May be required to lift 25 lbs. or more<\/li>\n<\/ul>\n<p><b>KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS<\/b><\/p>\n<ul>\n<li>Working knowledge of Information Technology field and computer systems<\/li>\n<li>Strong organizational and interpersonal skills<\/li>\n<li>Strong analytical skills<\/li>\n<li>Strong ability to take ownership of assigned tasks and responsibilities<\/li>\n<li>Logical, clear and concise written and verbal communication skills<\/li>\n<li>Willingness and ability to escalate to Desktop, Server and Network Engineering Teams<\/li>\n<li>Ability to work well with a variety of end users<\/li>\n<li>Logical approach with appropriate troubleshooting questions to the end users<\/li>\n<li>Positive and helpful approach<\/li>\n<li>Flexible team player<\/li>\n<li>Ability to monitor and diagnose problem in a timely fashion<\/li>\n<\/ul>\n<p><b>TRAINING AND EXPERIENCE<\/b><\/p>\n<ul>\n<li>Associate\u2019s degree preferred<\/li>\n<li>Must possess some general IT knowledge and technical aptitude<\/li>\n<li>Experience with designated systems or software may be required. Such requirements will accompany the job posting<\/li>\n<li>Experience in the financial services industry preferred<\/li>\n<li>Microsoft, Linux and VMware knowledge\/experience preferred<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>https:\/\/everbankrcext.peoplefluent.com\/viewjob.html?optlink-view=view-42148&#038;ERFormID=newjoblist&#038;ERFormCode=any&#038;source=Indeed.com&#038;sourceType=PREMIUM_POST_SITE PRIMARY CHARACTERISTICS The Associate Engineer provides troubleshooting and problem resolution to end users through call center or onsite support. Also assists with system modifications to reduce issues. ESSENTIAL FUNCTIONS IT Support Service Staff responds to and diagnoses problems through &hellip; <a href=\"https:\/\/blogs.fscj.edu\/cit\/2018\/05\/14\/everbank-it-engineer-associate\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":20,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1109","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/blogs.fscj.edu\/cit\/wp-json\/wp\/v2\/posts\/1109","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.fscj.edu\/cit\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.fscj.edu\/cit\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.fscj.edu\/cit\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.fscj.edu\/cit\/wp-json\/wp\/v2\/comments?post=1109"}],"version-history":[{"count":1,"href":"https:\/\/blogs.fscj.edu\/cit\/wp-json\/wp\/v2\/posts\/1109\/revisions"}],"predecessor-version":[{"id":1110,"href":"https:\/\/blogs.fscj.edu\/cit\/wp-json\/wp\/v2\/posts\/1109\/revisions\/1110"}],"wp:attachment":[{"href":"https:\/\/blogs.fscj.edu\/cit\/wp-json\/wp\/v2\/media?parent=1109"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.fscj.edu\/cit\/wp-json\/wp\/v2\/categories?post=1109"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.fscj.edu\/cit\/wp-json\/wp\/v2\/tags?post=1109"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}