{"id":537,"date":"2016-01-08T18:37:50","date_gmt":"2016-01-08T18:37:50","guid":{"rendered":"http:\/\/blogs.fscj.edu\/robin_cole\/?p=537"},"modified":"2016-01-08T18:37:58","modified_gmt":"2016-01-08T18:37:58","slug":"amx-helpdesk-support-specialist-job-description","status":"publish","type":"post","link":"https:\/\/blogs.fscj.edu\/cit\/2016\/01\/08\/amx-helpdesk-support-specialist-job-description\/","title":{"rendered":"AMX Helpdesk Support Specialist Job Description"},"content":{"rendered":"<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td colspan=\"2\" valign=\"top\" width=\"798\">Applications Accepted By:<\/td>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"399\">Phone or E-mail:(904) 222-8399 or z3smallwood@auditmacs.com<\/p>\n<p>Subject Line:<\/p>\n<p>Attention: Mobile Computing<\/td>\n<td valign=\"top\" width=\"399\">Mail:Zak Smallwood 3rd<\/p>\n<p>Mobile Computing, Auditmacs<\/p>\n<p>8001 Belfort Parkway Suite 140<\/p>\n<p>Jacksonville, FL 32256<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Role and Responsibilities<\/p>\n<p>Provide top tier help desk technical support and hardware support for mobile devices (i.e. &#8211; handhelds, netbooks, tablets, etc.)\u00a0 Project a professional company image through customer\/end user interaction.\u00a0 Responsibilities may include but are not limited to the following:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Respond to helpdesk tickets and complete requests within the designated SLA\u2019s<\/li>\n<li>Image, configure and clean mobile devices for deployment to field users<\/li>\n<li>Facilitate repair, replacement, or warranty of defective hardware<\/li>\n<li>Maintain workflows and improve efficiencies for optimal response and resolution times<\/li>\n<li>Inventory control<\/li>\n<li>Shipping\/receiving of new or used hardware<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Qualifications and Education Requirements<\/p>\n<p>1-2 years previous hardware technical support experience preferred.\u00a0 However, 2-3 years of IT-related experience or qualification in IT or IT related field accepted.\u00a0 Duties require professional verbal and written communications skills, computer and internet literacy with the ability to learn necessary software applications. Ideal candidate is strongly self-motivated and displays an apparent sense of urgency with the ability to follow through to completion any and all undertakings and assigned tasks.<\/p>\n<p>Preferred Skills<\/p>\n<p>Knowledge of the mobile devices including manufacturers, operating systems, and network service providers.<\/p>\n<p>Working Conditions<\/p>\n<p>Office Environment.\u00a0 Position requires almost exclusive work using a telephone and computer.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Applications Accepted By: Phone or E-mail:(904) 222-8399 or z3smallwood@auditmacs.com Subject Line: Attention: Mobile Computing Mail:Zak Smallwood 3rd Mobile Computing, Auditmacs 8001 Belfort Parkway Suite 140 Jacksonville, FL 32256 Role and Responsibilities Provide top tier help desk technical support and hardware &hellip; <a href=\"https:\/\/blogs.fscj.edu\/cit\/2016\/01\/08\/amx-helpdesk-support-specialist-job-description\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":64,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-537","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/blogs.fscj.edu\/cit\/wp-json\/wp\/v2\/posts\/537","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.fscj.edu\/cit\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.fscj.edu\/cit\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.fscj.edu\/cit\/wp-json\/wp\/v2\/users\/64"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.fscj.edu\/cit\/wp-json\/wp\/v2\/comments?post=537"}],"version-history":[{"count":3,"href":"https:\/\/blogs.fscj.edu\/cit\/wp-json\/wp\/v2\/posts\/537\/revisions"}],"predecessor-version":[{"id":540,"href":"https:\/\/blogs.fscj.edu\/cit\/wp-json\/wp\/v2\/posts\/537\/revisions\/540"}],"wp:attachment":[{"href":"https:\/\/blogs.fscj.edu\/cit\/wp-json\/wp\/v2\/media?parent=537"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.fscj.edu\/cit\/wp-json\/wp\/v2\/categories?post=537"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.fscj.edu\/cit\/wp-json\/wp\/v2\/tags?post=537"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}