Position Summary: <\/b><\/p>\n
Manages and maintains information system technologies, including software, security, new device setup for employees, and IT help desk.\u00a0
\n<\/b><\/p>\n
Essential Functions:<\/b>
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Manages and oversees all aspects of information systems.\u00a0 Develops and manages system security, including back up processes.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Analyze end-user\u2019s issues thoroughly and provide accurate and user-acceptable resolution in a timely manner.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Records, tracks, escalate, and updates calls through established tracking systems.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Frequently contribute to a resolution knowledge base repository
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Installs software and hardware for end users, including printers, RAM Upgrades, PCI Cards, and other hardware devices.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Installs and configures laptops and desktops for new hires.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Confirms warranty and maintenance coverage where equipment is involved.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Performs user administration functions, including new user account creation, email account setup and security group changes
\nQualifications:<\/b>
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Associate’s degree in a related area required.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Minimum of 3 years of technical support experience required.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 One to three years hands-on technical experience where knowledge of networking fundamentals (e.g. TCP\/IP, FTP, DHCP, Telnet, routing, and client\/server computing) was demonstrated.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Excellent communications, problem solving and customer service skills required.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Experience with Win 8.1\/10, MS Office 2013 is required.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Must possess a professional and customer service-oriented attitude.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Must be a team player with the ability to work independently.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Individual should be a fast-learner with the ability to effectively troubleshoot and resolve issues in a timely manner.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Must be well organized and able to handle multiple tasks to successful completion.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Must be motivated towards constantly improving technical skills in and out of the workplace.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Requires travel to our many branch locations.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Able to lift up to 25lbs as a normal component of system setups and moves.<\/p>\n
Please send resume or call Kevin kjunge@thecsicompanies.com<\/a> or 904-323-4834<\/p>\n","protected":false},"excerpt":{"rendered":" Position Summary: Manages and maintains information system technologies, including software, security, new device setup for employees, and IT help desk.\u00a0 Essential Functions: \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Manages and oversees all aspects of information systems.\u00a0 Develops and manages system security, including back up processes. … Continue reading