{"id":932,"date":"2017-06-28T14:41:07","date_gmt":"2017-06-28T14:41:07","guid":{"rendered":"http:\/\/blogs.fscj.edu\/cit\/?p=932"},"modified":"2017-06-28T14:41:07","modified_gmt":"2017-06-28T14:41:07","slug":"carlisle-helpdesk-job-in-st-augustine","status":"publish","type":"post","link":"https:\/\/blogs.fscj.edu\/cit\/2017\/06\/28\/carlisle-helpdesk-job-in-st-augustine\/","title":{"rendered":"Carlisle Helpdesk job in St. Augustine"},"content":{"rendered":"<p>https:\/\/recruiting.adp.com\/srccar\/public\/RTI.home?c=1153551&#038;d=ExternalCareerSite-CIT&#038;rb=BROADBEAN&#038;r=5000205032806#\/<\/p>\n<p><strong>Essential Duties And Responsibilities<\/strong><\/p>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li>Responsible for managing Help Desk tickets to ensure the ticket, severity, and related tasks are assigned to the appropriate technician.<\/li>\n<li>Tracks and analyzes key performance indicators related to Helpdesk and projects.<\/li>\n<li>Compiles monthly KPI reports and publishes to the IT Team.<\/li>\n<li>Provide solutions to problems and works with our users via telephone, face-to-face, and online support.<\/li>\n<li>Evaluates customer feedback to provide improvement opportunities to enhance customer service levels.<\/li>\n<li>Responsible for detailed documentation and follow-up with clients.<\/li>\n<li>Works effectively and collaboratively on teams and possesses a passion for excellence.<\/li>\n<li>Provide after-hours IT support.<\/li>\n<li>Other duties may be assigned*<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Supervisor Responsibilities<\/strong><\/p>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>Not Applicable<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Qualifications<\/strong><\/p>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li>Independent problem-solving skills.<\/li>\n<li>Knowledge of Productivity software, including Microsoft Office and Adobe products.<\/li>\n<li>Understanding of operating systems, including Windows, OS-X and Linux environments.<\/li>\n<li>Proficient knowledge of enterprise computing and networking environments.<\/li>\n<li>Ability to work independently.<\/li>\n<li>Experience with IT processes and troubleshooting techniques.<\/li>\n<li>Demonstrated experience to effectively plan resources and tasks, make decisions, deliver results, build effective relationships<\/li>\n<li>Experience supporting the following: Expert Windows 7\/10. Exposure to Windows server technology, Active Directory and common network protocols.<\/li>\n<li>Excellent networking troubleshooting skills.<\/li>\n<p>EDUCATION<\/p>\n<li style=\"list-style-type: none\">\n<ul>\n<li>Associate or Bachelor degree in Computer Science, MIS, or related curriculum with interest in IT<\/li>\n<li>Minimum of 2-3 years of experience working in a 200+ user Windows desktop\/server environment.<\/li>\n<li>Experience with WAN\/LAN technologies, network switching and routing (preferred).<\/li>\n<li>Data Center experience (preferred).<\/li>\n<li>Experience with Office365, Active Directory, Group Policy, Azure Active Directory, Exchange Online or SharePoint Online (preferred).<\/li>\n<li>Microsoft or ITIL certifications desired.<\/li>\n<p>PERSONAL SKILLS<\/p>\n<li>A &#8220;can do, will do&#8221; attitude.<\/li>\n<li>Drive to excel in a prompt and vibrant setting while functioning as a team constituent.<\/li>\n<li>Comfort in being a change agent who can professionally guide our functional customers towards change to support enforcement of the IT program.Professional, friendly and courteous mannerEqual Opportunity Employer Minorities\/Women\/Protected Veterans\/Disabled<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>https:\/\/recruiting.adp.com\/srccar\/public\/RTI.home?c=1153551&#038;d=ExternalCareerSite-CIT&#038;rb=BROADBEAN&#038;r=5000205032806#\/ Essential Duties And Responsibilities Responsible for managing Help Desk tickets to ensure the ticket, severity, and related tasks are assigned to the appropriate technician. Tracks and analyzes key performance indicators related to Helpdesk and projects. Compiles monthly KPI reports &hellip; <a href=\"https:\/\/blogs.fscj.edu\/cit\/2017\/06\/28\/carlisle-helpdesk-job-in-st-augustine\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":20,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-932","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/blogs.fscj.edu\/cit\/wp-json\/wp\/v2\/posts\/932","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.fscj.edu\/cit\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.fscj.edu\/cit\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.fscj.edu\/cit\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.fscj.edu\/cit\/wp-json\/wp\/v2\/comments?post=932"}],"version-history":[{"count":1,"href":"https:\/\/blogs.fscj.edu\/cit\/wp-json\/wp\/v2\/posts\/932\/revisions"}],"predecessor-version":[{"id":933,"href":"https:\/\/blogs.fscj.edu\/cit\/wp-json\/wp\/v2\/posts\/932\/revisions\/933"}],"wp:attachment":[{"href":"https:\/\/blogs.fscj.edu\/cit\/wp-json\/wp\/v2\/media?parent=932"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.fscj.edu\/cit\/wp-json\/wp\/v2\/categories?post=932"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.fscj.edu\/cit\/wp-json\/wp\/v2\/tags?post=932"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}