https:\/\/convergys.wd1.myworkdayjobs.com\/en-US\/external_us\/job\/USA-Jacksonville-FL\/Part-time-Tier-I-Technical-Support_R1042156?source=indeed<\/p>\n
Job Title: Part time Tier I Technical Support<\/p>\n
Job Description<\/p>\n
The Technical Support Associate I responds to basic and routine inquiries of a technical nature including hardware\/software, or other designated client products. This position assists external users of the client’s technical products or services by answering questions and solving problems involved in their use.<\/p>\n
\u2022 Associate\u2019s Degree in related technical discipline with six years of related technical experience preferred<\/p>\n
\u2022 Achieve and maintain recognized and applicable technical certification(s)<\/p>\n
\u2022 Relevant technical expertise related to program (i.e. hardware, software, networking, data storage, troubleshooting, repair)<\/p>\n
\u2022 Working knowledge of client technical systems<\/p>\n
\u2022 Courteous with strong customer service orientation<\/p>\n
\u2022 Ability to effectively communicate, both written and verbally<\/p>\n
\u2022 Ability to learn including strong problem solving skills<\/p>\n
\u2022 Dependable with proficient attention to detail<\/p>\n
\u2022 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly<\/p>\n
\u2022 Ability to work as a team member, as well as independently with minimal supervision<\/p>\n
\u2022 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner<\/p>\n
\u2022 Able to rotate shifts, as needed<\/p>\n
\u2022 Based on location and\/or program, additional experience\/skills may be required<\/p>\n
*Job requirements may vary by country and will not contravene any local laws<\/p>\n","protected":false},"excerpt":{"rendered":"
https:\/\/convergys.wd1.myworkdayjobs.com\/en-US\/external_us\/job\/USA-Jacksonville-FL\/Part-time-Tier-I-Technical-Support_R1042156?source=indeed Job Title: Part time Tier I Technical Support Job Description The Technical Support Associate I responds to basic and routine inquiries of a technical nature including hardware\/software, or other designated client products. This position assists external users of the … Continue reading